Got ticket troubles or wondering what happens if your big concert gets canceled? If you’re using StubHub, you’re not alone in asking, “Can I get a refund?” Don’t worry — we’ve broken down StubHub’s refund policy into fun-size bites so it’s simple, friendly, and easy to digest.
TL;DR (Too Long; Didn’t Read)
If your event is canceled, StubHub will usually give you a full refund or 120% credit — your choice. If an event is postponed or rescheduled, StubHub doesn’t guarantee a refund. They recommend holding onto your tickets. For fan-initiated cancellations (you just can’t make it), you probably won’t get your money back unless your tickets are covered by FanProtect. Always check the event’s specific terms!
Understanding StubHub’s Refund Basics
StubHub is a ticket resale marketplace, like eBay but for events. That means many of the tickets on the site come from other fans or sellers, not StubHub directly. Because of this, refunds can be a little tricky. But let’s break it down so it’s super clear.
So, When Do You Get a Refund?
Let’s look at the three most common scenarios. This will help you figure out if you’re getting your money back or not.
1. The Event Is Canceled
Good news! If the event is canceled and not rescheduled, StubHub’s got your back.
- You get a full refund — the money goes back to your original payment method.
- Or you can choose a 120% coupon to use on another StubHub event (only available in some countries).
This part of their policy is called FanProtect Guarantee. It keeps you safe in case things fall apart.
2. The Event Is Rescheduled or Postponed
This is where things get a little fuzzy.
- If your event is postponed or rescheduled, StubHub does not automatically offer refunds.
- They will tell you to hang onto your ticket — it’s still valid for the new date.
In some cases, they may allow a refund, but only if the original ticket seller allows it. So it really depends on the event.
Still can’t go on the new date? You can try to resell your ticket on StubHub!
3. You Changed Your Mind
This one’s pretty straightforward. If you decide not to go:
- StubHub won’t give a refund.
- But again, you can try to resell your ticket on the platform.
StubHub is just the middleman here. Once a ticket is yours, it’s like buying a t-shirt at a concert — no take-backs unless the show falls through.
What Is FanProtect, Anyway?
FanProtect is StubHub’s promise that your tickets will be legit and the transaction is safe. But it has some limits.
Here’s what FanProtect covers:
- Guaranteed tickets or your money back
- Full refund if your event is canceled
- Help if your tickets don’t work or aren’t as advertised
FanProtect does NOT cover buyer’s remorse or scheduling conflicts.
How Will You Get Your Refund?
When you’re eligible for a refund, StubHub usually pays you back in one of two ways:
- Original Payment Method: This can take 5–20 business days depending on your bank.
- StubHub Credit: Only available in some countries, but you may get 120% of your purchase value as credit toward another ticket.
You’ll get an email when your refund is processed, so keep an eye on your inbox.
Credit or Refund — Which Should You Pick?
StubHub might offer you a choice: cash refund or 120% credit. So which should you go for?
Choose the credit if:
- You’re planning to go to another event soon
- You want more value for your canceled ticket
Choose the refund if:
- You’d rather have the money back in your account
- You’re unsure when you’ll attend another event
International Buyers — Anything Different?
Yes, there are a few extra things to know if you’re outside the U.S.
- Some policies depend on the laws in your country.
- Refund options and credit rewards may differ.
StubHub has local sites (like StubHub UK or StubHub Canada), and each one has its own refund rules. Be sure to check the policies on your region’s StubHub page.
Tips for Selling If You Can’t Attend
If you can’t go to the event and can’t get a refund, your best bet is to resell your ticket. Here’s how to do that:
- Log into your StubHub account
- Find the ticket under “My Tickets”
- Click “Sell” and set your price
- Wait for someone to buy — StubHub handles delivery and payment
Remember: popular events sell faster. Pricing competitively helps!
What If You Bought Tickets Before 2021?
Before 2021, StubHub mainly gave credits, not cash refunds, for canceled events during the COVID-19 shutdowns. This led to a lot of customer frustration and even some legal action.
Good news: StubHub has since changed that policy and now offers full refunds for canceled events — no more credits unless you want them.
Moral of the story: Always read the terms before buying!
How to Contact StubHub If You Need Help
If you’re still not sure where you stand, you can reach out to customer support.
- Online Chat: Fast and easy for quick questions
- Phone Call: Best for complicated issues
- Email: Use for documentation or follow-ups
Pro tip: Be polite and have your order number ready. It speeds things up!
Final Thoughts
StubHub’s refund policy is kind of like a sandwich. The top layer (canceled events) is tasty and satisfying — full refund! The middle (rescheduled stuff) is a little chewy — you may have to deal with it. And the bottom layer (changing your mind) is dry — you’re out of luck.
So always double-check the event’s status, know what you’re buying, and use FanProtect to your advantage. StubHub is super convenient, but it’s still a marketplace. Being a smart shopper helps you avoid drama down the road.
Now go score those tickets with confidence — and a refund backup plan!
