UTDallas: Install and Connect to GlobalProtect VPN (Windows)

The University of Texas at Dallas (UTDallas) provides students, faculty, and staff with secure remote access to campus resources through the GlobalProtect VPN. By connecting to this VPN, you can access university services, databases, and network resources as if you were on campus. This guide will walk you through the process of installing and connecting to GlobalProtect VPN on a Windows computer.

Why Use GlobalProtect VPN?

Using a Virtual Private Network (VPN) provides an added layer of security when accessing university resources remotely. Some key benefits of GlobalProtect VPN include:

• Secure Connection: Encrypts your data, preventing unauthorized access.
• Access to Restricted Resources: Enables access to campus-only services.
• Remote Work Capability: Allows faculty and students to work from anywhere with a secure connection.

Step 1: Downloading GlobalProtect VPN

To install GlobalProtect VPN on your Windows system, you first need to download the software from the UTDallas IT website:

1. Visit the UTDallas OIT website.
2. Navigate to the VPN section and click on the download link for GlobalProtect VPN.
3. Choose the correct version for Windows and start the download.

If the download does not start automatically, ensure that your web browser allows downloads from UTDallas’ website.

Step 2: Installing GlobalProtect VPN

Once you have successfully downloaded the install file, follow these steps to install GlobalProtect VPN:

1. Locate the downloaded .msi installation file (usually found in your Downloads folder).
2. Double-click the file to begin installation.
3. Follow the on-screen instructions to proceed with the installation.
4. Once the installation is complete, click Finish.

After installation, you should see the GlobalProtect icon in your system tray (bottom right corner of your screen).

Step 3: Connecting to the UTDallas VPN

Now that you have GlobalProtect installed, it’s time to connect to the UTDallas network:

1. Click the GlobalProtect icon in the system tray.
2. In the portal field, type: vpn.utdallas.edu and press Connect.
3. Enter your UTDallas NetID and password when prompted.
4. Click Sign In and complete any additional multi-factor authentication (MFA) steps if required.
5. Once connected, the GlobalProtect icon will show a small shield, indicating a secure connection.

Step 4: Verifying Your Connection

To ensure you’re connected to the VPN:

• Hover over the GlobalProtect icon in the system tray. If it states Connected, your VPN is working.
• Try accessing a campus-only resource (e.g., library databases or remote desktops).

If you encounter any connection issues, try disconnecting and reconnecting or check your internet connection.

Troubleshooting Common Issues

If you experience any difficulties using GlobalProtect VPN, consider these troubleshooting steps:

• Cannot Connect: Ensure you’re entering vpn.utdallas.edu as the portal address.
• Authentication Fails: Verify that you’re using the correct NetID and password.
• VPN Disconnects Frequently: Switch to a more stable internet connection.
• Installation Issues: Run the installer as an administrator or check for system updates.

Logging Out and Disconnecting

When you are finished using the VPN, it’s important to disconnect to free up resources:

1. Click the GlobalProtect icon in the system tray.
2. Click Disconnect.
3. Close the GlobalProtect window.

Remember to reconnect whenever you need secure access to UTDallas resources.

Conclusion

By following these steps, you can easily install and connect to GlobalProtect VPN on your Windows device, ensuring secure and reliable access to UTDallas network services. Whether you’re working remotely, accessing research databases, or managing university resources, GlobalProtect VPN is an essential tool for staying connected safely.

If you need further assistance, visit the UTDallas IT Help Desk or check their online support guides.